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State Records Center FAQ

Accounts

1. How do I create a new account or find out if my agency already has one?
  • For paper or microfilm records storage, you may contact your agency’s RMLO.
  • For electronic media storage, contact State Records Center staff at recmgt@dos.myflorida.com or 850.245.6750, option 4.

Services

2. How do I send new boxes for storage or request a box already stored at your facility?
  • You can use the Total Recall Web Module at your convenience for all paper records services.
  • Your RMLO will set up a Total Recall account for you or provide State Records Center staff the permission to set up your account. 
3. I have an emergency request for records. What should I do to get the records I need as quickly as possible?
  • Submit your records request in the Total Recall Web Module, noting “Emergency Request” in the comments field.
  • Contact State Records Center staff at recmgt@dos.myflorida.com or 850.245.6750, option 4 for an approximate pickup time for your records.
4. How do I access electronic media stored in the electronic media vault?
  • You can access material stored in the electronic media vault in person at the State Records Center.
  • Each visitor will need to be approved by the account manager and should provide agency-issued identification.
5. My agency has an emergency outside of normal business hours. Can we access our material stored in the electronic media vault?
  • We provide 24-hour emergency access for electronic media vault accounts.
  • Please contact your account manager for the after-hours emergency number.
  • We will schedule a time to meet you at the facility.
  • Please see the State Records Center Handbook for the fee for this service. 

Supplies

6. How do I order boxes and labels for records storage?
  • For paper storage, you can order boxes through the Total Recall Web Module for a fee.
  • We provide barcode labels free of charge. You can order them through the Total Recall Web Module.
  • We will repack and store microfilm rolls and microfiche bundles in acid-free boxes once they arrive at the State Records Center.
    • We provide this service free of charge.
  • Your agency can order plastic or acid free boxes for microfilm rolls from various vendors on the Internet.

imls180.for.panel.jpgMany of these resources and programs are funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida's LSTA program is administered by the Department of State's Division of Library and Information Services.