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Conflict Resolution

This guide from the State Library of Florida highlights our resources on conflict resolution. Our collection includes books, journal articles and more. 

State employees with a State Library card can access e-books, online journals and other resources for free. 

We can also deliver books and research articles directly to your office.  

Links within the bibliographies take you to information in our catalog or to more information on external sites.

Photo of Bill Moody giving instructions to young men preparing to box

Articles 

  • Berson, Bryan L. “Building Conflict Competence: Improve Conflict Resolution and Workplace Mediation.” Quality Dec. 2013: 12. 
  • Blackard, Kirk. “Assessing Workplace Conflict Resolution Options.” Dispute Resolution Journal 56.1 (2001): 57–62. 
  • Clark, M. J. “The Art of Managing Workplace Conflict.” Public Relations Tactics 22.8 (2015): 15–15. 
  • DiTullio, Lisa. “Lean in to Team Conflict.” The Public Manager 2014: 63–65. 
  • Gupta, Mahesh C., and Sharon A. Kerrick. “A Conflict Resolution Tool for Project Managers: Evaporating Cloud.” Journal of International Technology and Information Management 23.3–4 (2014): 61–74. 
  • Hagemann, Bonnie, and Saundra Stroope. “Conflict Management: Lessons From the Second Grade.” T+D Jul. 2012: 58–61. 
  • Jiang, James J. et al. “Achieving IT Program Goals With Integrative Conflict Management.” Journal of Management Information Systems 31.1 (2014): 79–106. 
  • Maheshwari, Nidhi, and T.V. Shreeharsha. "The Real Rating: Conflict at Multigenerational Workplace." Journal of Case Research 6.1 (2015): 43-71. 
  • Toegel, Ginka, and Jean-Louis Barsoux. “How to Preempt Team Conflict.” Harvard Business Review 94.6 (2016): 78–83. 
  • Valencia, Pamela. “Trouble Is Brewing: Resolve Workplace Conflict by Using One of Five Approaches That is Appropriate to the Situation.” TD Magazine Apr. 2015: 60–64.      

Books

E-Books 

Cover photo of I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps by Donny Ebenstein

imls180.for.panel.jpgMany of these resources and programs are funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida's LSTA program is administered by the Department of State's Division of Library and Information Services.