Key Recommendations for Libraries and Library Staff
Help patrons find information. Don’t tell them what to do.
This keeps E-Government service at a low risk.
- Review provision in statute that states employees do not have personal liability for actions taken in good faith during the course of employment (Florida Statute § 768.28(9)(a)).
- Use click-through disclaimers and personal interactions emphasizing that library staff can assist users in searching for E-Government resources, but cannot give advice or choose forms.
- If a library chooses to be an ACCESS Florida Community Network Partner with the Department of Children and Families, it should choose “Information Site” or “Self-Service Site.” Read the terms carefully before signing.
- Offer computer equipment accessible to patrons with disabilities so they can enter their own data and click e-signature links.
- Treat all users equally, including with regard to cell phone use.
- Let users know staff can help them find information, but cannot give advice.
- Do not type in (or view, if possible) sensitive information such as social security numbers, credit card numbers or passwords.
- Help users learn to create strong passwords.
- Do not click e-signature links. Users must be responsible for reviewing and submitting forms.
- Do not assist with court forms that require a signature of the person assisting the form. Some court forms must be retained for six years.
- Do not keep user files.
- Keep network security up-to-date in accordance with best practices (PDF).