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Top Innovators

Congratulations to the Palm Beach County Library System and the Jacksonville Public Library for being named Top Innovators (PDF) this year by the Urban Libraries Council.

Embedded Librarians

Palm Beach won in the Civic and Community Engagement category.

The library embedded staff members (PDF) with research expertise in eight county departments.

In the first month, they logged 70 hours of research supporting the information needs of assistant county administrators and provided resources for lawmakers on proposed legislation.

Interactive Training

Jacksonville earned Top Innovator in the Customer Experience category. 

They successfully revamped their training program, which promotes their Transparent Language Online database.

They replaced instructional classes on using the database with three interactive sessions focused on conversational language, travel tips, local cuisine and currency conversion.

This strategy increased database use from a monthly average of 250 to 600 patrons.

imls180.for.panel.jpgMany of these resources and programs are funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services. Florida's LSTA program is administered by the Department of State's Division of Library and Information Services.