Key Recommendations for Libraries and Library Staff

Help patrons find information. Don’t tell them what to do.

This keeps E-Government service at a low risk.

Initial steps

Review provision in statute that states employees do not have personal liability for actions taken in good faith during the course of employment (Florida Statute § 768.28(9)(a)).
Use click-through disclaimers and personal interactions emphasizing that library staff can assist users in searching for E-Government resources, but cannot give advice or choose forms.
If a library chooses to be an ACCESS Florida Community Network Partner with the Department of Children and Families, it should choose “Information Site” or “Self-Service Site.” Read the terms carefully before signing.
Offer computer equipment accessible to patrons with disabilities so they can enter their own data and click e-signature links.

Treat all users equally, including with regard to cell phone use.
Let users know staff can help them find information, but cannot give advice.
Do not type in (or view, if possible) sensitive information such as social security numbers, credit card numbers or passwords.
Help users learn to create strong passwords.
Do not click e-signature links. Users must be responsible for reviewing and submitting forms.
Do not assist with court forms that require a signature of the person assisting the form. Some court forms must be retained for six years.
Do not keep user files.